Plan documents

Member Handbook

The Member Handbook is a booklet you get when you join Fallon Health Weinberg-MLTC. It explains what benefits you have and how to use your benefits. It will also tell you what is covered, how to make a complaint and how to disagree or appeal any decision that is made about your health care.

You can find information about grievance, coverage determination and appeal processes in your Member Handbook. Please check the section called “Grievance and Appeals Processes.”

You can also find information about your rights and responsibilities as a member of Fallon Health Weinberg-MLTC in your Member Handbook. Please check the section called "Member Rights and Responsibilities.” 

 

Download the Member Handbook (pdf) ►

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